Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at suade23.official@gmail.com. Please note that returns will need to be sent to the address provided in our reply to your inquiry. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at suade23.official@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suade23.official@gmail.com.

• All returns, including exchanges & returns for a refund, must be postmarked within 30 days of receipt.
• The returning shipping cost is the buyer's responsibility except for wrong items, defective items, or Free Return eligible items or locations.
• Before returning the item(s) back to us, please contact us to obtain RMA (Return Merchandise Authorization) number.
• Without the return receipt with the RMA number will cause a delay in processing the refund & exchange.
• All returning items must be unworn, unwashed, and undamaged with original tags attached.
• The returned item without the original tag attached will be subject to a 15% restocking fee.
• If the item is returned after 30 days, no refund will be issued. The item will be returned to the buyer or will be donated to charity.
• If the item is returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', Expedited Shipping & Express Shipping costs will NOT be refunded.
• If any free shipping items are returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable', or 'Refused', they will be subject to a 15% restocking fee.
• The returns, including refund & exchange will be processed within 2-5 business days after we receive the item back.
• If the return is caused by a manufacturing defect or receiving the wrong item(s), we will be fully responsible for the return shipping cost.
• Cradle Company reserves the right to limit the number of returns.
• All purchases made with partial or complete gift certificates or eGift cards are not refundable.
• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• We do not accept returns for any promotional sale items, promotional giveaway items, or some health, and personal care items.

Please obtain a tracking number for your returns. In case the returned items are lost without the tracking number, we are not responsible for a refund or exchange.
In case the returned item is lost or missing, the tracking must be shown as 'Delivered' to our return department's zip code to be covered.
Any missing packages or damaged or defective items must be claimed within 14 days of the postmarked delivery date.
Please send the item to the return address below.

Cradle Company Co., Ltd.
Attn: Return Department
Suite 107, 66 Seongsu-iro,
Seongdong-gu, Seoul
Republic of Korea 04778
Email: suade23.official@gmail.com