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If you have any questions or concerns regarding our products or your orders, please find the answers below. If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Support. We will get back to you within 24 business hours.
If you enter your email address on the product page after logging in, we will notify you by email when the product is back in stock.
Please go to the product page and click the "Ask about the product" button to send us questions regarding the product.
Products marked as "Sold out" or "Temporarily out of stock" are scheduled to be restocked. Please click the "Notify me" button for restock information.
It is possible. Most of them are packaged together. If you would like them to be shipped separately, please contact the customer service center.
The tracking number is entered immediately after the delivery process. Therefore, the courier company may not have entered the parcel movement yet. Please check again after at least 12 to 24 hours after the delivery process.
The shipping address can only be changed before shipment. It is not possible to change the shipping address if the items have already been shipped. In addition, the customer is responsible for any loss or return costs incurred due to incorrect recipient information after delivery.
For products in stock, they will be shipped within 1-2 days after payment. If the product is out of stock, the delivery date may vary depending on the expected arrival date.
If you are a member, you can check by logging in - member information, order. If you are a non-member, you can check by entering information in order inquiry non-member order.
If the product is in the preparation stage, you can make changes by contacting the customer center, but changes are not possible after delivery. Please return the product and reorder after receiving it.
Separate pre-order and pre-delivery services are not provided.
Cancellation is only possible before shipment. Cancellation is not possible after the shipping process. If it is before the shipping process, please check the order status and submit a cancellation request.
You may return your items only if they are in their original condition and have tags. If the items have been worn or used, we do not accept returns, and returned items will be discarded.
It varies slightly depending on the payment company. In most cases, it is processed within 4-7 business days after the payment cancellation is processed.
If you paid for shipping when ordering, you will only be charged for the one-way shipping fee required for return. If you received free shipping when ordering, you will be charged for the round-trip shipping fee.
